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New Certification Program Introduced for Customer Service Representatives

Designed to improve close rates of call handlers for HVAC, plumbing, and electrical contractors
November 9, 2015
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Power Selling Pros, a leading customer service and call handling training company, has developed a new customer service representative (CSR) certification program to help home service businesses deliver a consistent, positive customer service experience.


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Integrated Data Center is Next Frontier for Intelligent Buildings Market

Use of intelligent building solutions and approaches across facility and IT systems is expected to increase
November 9, 2015
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By coordinating investment in energy conservation measures, equipment upgrades, and the use of software and services, integrated data center energy management promises to deliver greater energy and operational efficiency improvements to facilities or campuses hosting data centers, says Navigant Research.


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AHRI Names John Lanier COO

He will continue to oversee the management and execution of all of NATE’s programs
November 9, 2015
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In his expanded role, Lanier will manage AHRI’s certification programs, standards, software development, regulatory and international policy, communications, and information technology. 


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Carrier Partners with Orca Energy

Partnership will make geothermal more accessible in new construction homes
November 9, 2015
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The agreement between Orca Energy and Carrier is part of Carrier’s renewed emphasis on geothermal heating and cooling solutions. 


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AHRI Applauds Decision to Consider Including HFCs in Montreal Protocol

Association said it has long supported including HFC refrigerants in the phasedown plan
November 7, 2015
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The Air-Conditioning, Heating, and Refrigeration Institute (AHRI) applauded the decision of the Parties of the Montreal Protocol (MP) to work toward an amendment in 2016 to include HFC refrigerants in the treaty’s purview, with a goal of working toward a schedule to phasedown their use across the globe.


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