According to Honeywell, it has sold over 77,000 T4700, CT1950, and CT1957 electric baseboard and fan heater thermostats in the United States and about 240,000 in Canada. Honeywell received 16 reports of thermostats melting. There have been no reports of injuries.
Distributors, contractors, and consumers who have sold, installed, or are still using one of these products should contact a Honeywell Customer Care representative at 888-235-7363 or visit www.yourhome.honeywell.com/T4700 for additional instructions on how to receive free replacement products.