CallJoy: Cloud-Based Phone Agent

Company: CallJoy

Product: CallJoy

Description: This product was developed to give small businesses the same scalable customer service options that large corporations have previously enjoyed. For a monthly fee, users have access to a phone number with a local area code, an intelligent virtual voice agent and custom greetings, unlimited call recording and conversation transcripts, text back functionality, spam blocking technology, and Google My Business integration. It also provides the user with visibility into certain metrics, such as what their customers are calling about, the frequency at which they're calling, and popular call times. Each day, the system categorizes the company’s calls and then compiles the data into an online dashboard and daily insights email.

Contact: support@calljoy.com; www.calljoy.com eProduct 181

Publication date: 5/20/2019

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