Epson America Inc.: Assistance Solution

Company: Epson America Inc.

Description: This product is a remote assistance and inspection solution using Moverio smart glasses for difficult repairs or work tasks out in the field. By enabling real-time collaboration between remote experts and on-site field personnel, the product helps make repairs quicker and with fewer mistakes, leading to increased productivity, improved customer satisfaction, and reduced travel costs. When assistance is required, a field technician wears the Moverio BT-300 or BT-350 ANSI smart glasses with built-in camera, powers it on to connect to the internet using Wi-Fi® or a mobile hotspot, and then launches the Moverio Assist app to initiate the call to company experts logged into MoverioAssist.com via a Chrome™ or Firefox browser. Unlike those using handheld tablets or smartphones, field technicians wearing Moverio glasses have their hands free to make repairs while collaborating in real-time. Available on a per-glasses, monthly subscription basis, the product offers a hands-free remote assistance and inspection solution for small, medium, and large enterprises.

Contact: 800-463-7766, www.moverioassist.com, eProduct 185

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