NASHVILLE, Tenn. — XOi Technologies, a provider of technician-focused technology solutions, announced an integration with the end-to-end cloud-based field management solution Service Pro by MSI Data.

The integration of XOi and Service Pro offers contractors a data-driven solution that addresses chronic skilled labor shortages by enhancing technician performance and productivity. 

“XOi’s tech-enablement data, documentation and support features allow us to enhance and upgrade the premium experience we deliver to our customers with Service Pro by MSI Data,” said Geoff Surkamer, CEO of MSI Data. “With Service Pro’s end-to-end automation and XOi’s deep analytics and comprehensive job documentation capabilities, field service business owners now have a unique curb-to-curb tool that optimizes real-time decision-making. Technicians using Service Pro can now unlock the real-time support that XOi delivers, allowing companies to recruit and deploy younger techs and experienced techs from adjacent industries.”

Service Pro by MSI Data streamlines and automates field service operations, including repair, preventive maintenance, installations, and inspections. The solution allows business owners to unlock valuable insights through data and analytics and provides end-client experience that helps companies differentiate themselves from competitors through interactive portals and real-time communication. 

XOi’s growing suite of cloud-based solutions offers data-cataloging and analytics functionality for field service, giving teams a range of tools for increasing efficiency, accuracy, and accountability. Powered by XOi’s standardized workflows, job documentation capabilities, and training and enablement solutions, teams can build deep and easily accessible institutional knowledge bases that support real-time decision-making and data-based continuity. Service teams can apply these extensive data-science capabilities to analyze those foundational elements and strategically respond to evolving data trends and forecasts.