Under the program, American Home Shield will
give up to a $25,000 bonus to top contractors.
Residential
service warranty company American Home Shield is offering program contractors
up to $1.2 million in bonuses.
“We
are very pleased to be taking the lead in establishing this innovative
contractor rewards program that puts customer service front and center,” said
Dave Quandt, senior vice president of field operations. “Our 11,000 licensed
contractors service nearly one-and-a-half million customers each year.
It’s their feedback that best measures our quality, and AHS is challenging our
contractors to always keep customer satisfaction top priority.”
Under
the program, American Home Shield will give a $25,000 bonus to the top
contractors in the categories of appliances, electrical, garage doors, HVAC,
plumbing and pool/spa. An additional 180 contractors will earn up to $15,000
bonuses.
Awards
are given out based on the number of work orders and other criteria. The
program starts July 1.
“I
encourage our technicians to treat each home as if it was their only customer
that day,” said AHS contractor Greg McCallister, owner of Alpine Heating and
Cooling in Tucson, Ariz. “When we’re called to a home, it’s usually because an
appliance or system has broken down unexpectedly. The homeowner is
understandably frustrated. We’re there not only to take care of the situation,
but to do so in a way that’s professional, polite and respectful, and that
ensures the overall experience is a positive one.”
Full details are at thiswebsite.
