ACHR NEWS Editorial Staff

WALLER, Texas — HVACR manufacturer Daikin Comfort Technologies North America Inc. and XOi Technologies, which provides smart technology for commercial and residential field-service businesses, have agreed to a new strategic relationship.

The collaboration connects Daikin HVAC technicians throughout North America with XOi’s advanced AI- and data-driven solution, generating an information and data ecosystem and delivering insights that empower intelligent business decisions, a press release from Daikin said.

“XOi’s groundbreaking solution allows Daikin contractors to deliver high-tech service to their customers,” said Doug Widenmann Daikin’s senior vice president of marketing. “We believe that earning technician trust is one of our many keys to earning share. By streamlining and simplifying the experience of technicians in the field, XOi allows them to document, communicate, and verify the services they provide with remarkable accuracy and transparency. That connection with customers helps Daikin contractors build trust and lasting relationships that drive consistently elevated business.”

Daikin and XOi provide HVAC technicians with a suite of premium tools for managing and leveraging data from current jobs as well as historical projects, including powerful data collection, virtual support and mentoring, and data-based insights, the press release said. Through the partnership, technicians will have access to Daikin-specific workflows and a proprietary knowledge base, equipping them to perform full-service diagnostics at any job site by applying data science across live video, workflow automation and artificial intelligence, the press release said.

“Daikin’s global presence and XOi’s pioneering technology are connecting to reimagine what’s possible with field service technology,” said Aaron Salow, founder and CEO of XOi. “With our solution, Daikin contractors can drive truly world-class performance and productivity while supporting long-term, trust-based customer relationships that are crucial to meaningful and profitable outcomes.”

Features of the platform, according to Daikin, include:

• Daikin-specific smart workflows with conditional logic that guide technicians through their work.

• A Daikin-specific AI-driven knowledge base.

• Smart push notifications that deliver a streamlined technician experience.

• Easily accessible asset-centric service histories.

• Live augmented-reality remote support direct to Daikin technical support.

• Strategic trade insights that drive decisions around marketing, training, sales, service and support.