NASHVILLE, Tenn. — XOi, which provides smart technology for commercial and residential field-service companies, and AAON Inc., a manufacturer of HVAC products for commercial and industrial buildings, are collaborating to create a connected equipment lifecycle that the companies say will empower technicians and factory experts to quickly resolve issues, improve productivity, and enhance customer experience.
XOi will provide AAON with an ecosystem of equipment data that will give technicians in the field complete and accurate information, according to a press release from XOi. Information will be connected to the full lifecycle of AAON equipment, from manufacturing to replacement, reducing administrative tasks and reducing the time technicians need to spend resolving issues.
“XOi’s industry-leading platform helps us own the full lifecycle of AAON equipment, making the installation and service of AAON equipment a guided, repeatable process,” said David Recca, service development manager for North America at AAON. “With the support and insights available through XOi, techs can act more efficiently while increasing accuracy, leading to shorter turnaround times and fewer callbacks.”
Since implementing XOi, AAON rep firms report a 100% approval rate for completed warranty claims, the press release said.
“The communication of information through XOi has provided data transparency to every stakeholder,” said Micheal Plummer, XOi Specialist at AAON. “From the field tech and their leadership to the manufacturer, we all see the same information being brought in from the field. With that correct data, we can see the component failure, the actual component that needs to be replaced, and get it shipped correctly the first time.”
XOi has cut AAON’s process of reviewing warranty claims in half, the company’s press release said. Decisions are now based on facts technicians report from the field directly to the factory, parts are shipped correctly the first time, and the customer benefits from a faster resolution, the company said.
