If we have this flexibility, then we are not forced, nor tempted, to take those jobs that are out of our sweet spot and which invariably cost us money.
The one place contractors seldom look to place blame is in the mirror. Do we look closely enough at ourselves and what we are doing within the business to honestly say that we are not part of the problem?
As we all know, today’s HVAC equipment is not our forefather’s HVAC equipment, and the need to have trained and tested workers is more important than it has ever been.
Maintenance agreements have always provided a number of benefits to both the contractor and his customer and are an opportunity that we as contractors should utilize and capitalize upon.
I believe it is clear that we are just at the beginning of this revolution, and it is likely that the changes and improvements in these devices are going to be released nearly as frequently as new cell phones enter the market.
It is necessary for us to step back and look at the big picture, at times, to make sure that our contracting firm is really headed in the right direction.
We have noticed what may be an alarming trend that our number of service calls has been declining over the last four years. Internally, we have had numerous discussions regarding this situation, and I thought it might be worthwhile to share our thoughts.