A plague in the customer service aspect of most service businesses is that they are in a constant state of reacting to things that are already happening. We naturally gravitate toward putting out the fire that just popped up in front of us, which wouldn’t be a bad thing if we weren’t repeating this behavior month after month.

Airpro Service Co. of Jacksonville, Florida, has been named the 2013 top-performing HVAC contractor for American Home Shield, a leading provider of home protection plans, as part of its 2013 Contractor Quality Bonus program. Airpro Service Co. earns a $25,000 bonus as a result of this recognition.