Steve consistently goes above and beyond for his customers, his staff, and his fellow peers. Any question that the technicians have at any time of day, Steve is right there to guide them. In a business that runs 24/7, that is a big plus.
In the latest episode of The NEWSMakers podcast, Hannah Belloli, business management editor for The ACHR NEWS, talks to Colleen Keyworth, sales and marketing director for Contractors Online Access.
In the world of HVACR, there are industry standards, but the way that we each work can vary as much as the systems we work on and the tools that we use. The solution to this inconsistency is better training and tools, such as the Job Link System App.
I don't know how to describe a great leader, but I certainly know one when I see one. Let me offer several things to look for in a great leader as well as how to spot someone who is not.
For years, the experts have been telling HVAC contractors it is not all about the money when keeping or recruiting good technicians. And they were correct.
Finding employees today remains a major challenge for almost all HVAC contractors. But for one commercial firm, the issue was just getting a new employee to show up for his first day.
Absenteeism has significant and costly effects on a business, but the conversation with employees should not take on an accusatory tone, since most absences are for legitimate reasons.