“In the realm of customer service, few shine as brightly as Zach Fellows,” said Michael Dungan of Sales Engineers Inc. in Eden Prairie, Minnesota, who nominated Fellows.
EDOS represents RectorSeal in the New England and Northeast markets, primarily in plumbing products; those responsibilities will be expanded to encompass RectorSeal’s HVAC division. United Components represents RectorSeal in the Mid-Atlantic region and will expand into the Northeast HVAC market.
AI tools, such as Bluon’s MasterMechanic, could make a big dent in another aspect of the labor issue: the wisdom lost as older, highly skilled workers leave the industry.
The annual HVAC Trade Pro of the Year Award honors exceptional HVAC professionals who are dedicated to the industry, on-the-job safety, and their communities.
The Fieldpiece leadership team had used Kepner-Tregoe methodology to develop a solid plan for encouraging process excellence in all areas related to operational performance and client satisfaction.
The Pro Tool Innovation Awards program evaluates hundreds of tools from a wide variety of industries and manufacturers. This year, 99 manufacturers and brands submitted more than 465 products in dozens of categories.