Clearly establishing what you want and expect from your people and understanding what they want and expect from you will go a long way toward making things run as smoothly as possible. 

Performance-based contracting is also changing the business model for the HVAC industry. Combined, they can be an unstoppable force. Don’t you want to be part of that?

When you’re traveling and check into a hotel, you expect the room will be clean, reasonably quiet, and — most of all — comfortable. Multiply those expectations by the millions of travelers staying in hotel rooms across the country each day, and you can see why the hospitality industry faces some unique challenges. 

Communication is an important part of your business. Effective communication can help you connect with your customers and team and will have a dramatic impact on your business growth. 

It has become very obvious that all of us need to be careful what we say.