I want you to think about the state of customer service in the HVACR industry, particularly in residential home service. We often pay, train, and respect those people who are answering customer calls the least out of everyone at our company. Then, we ask ourselves why they’re not doing a stellar job.
LG Electronics USA Air Conditioning Technologies has expanded its north Texas training facility to provide enhanced after-market support, including training and call support for contractors and customers alike.
Daikin North America LLC announced the launch of BIM portal, a web-portal selector of Revit and CAD files for Daikin brand products, including VRV, Sky-Air, single- and multi-zone systems, rooftop units, and light commercial split systems. This database-driven, web-based selector enhances the customer experience by generating Revit files and CAD drawings on the fly.
It can take up to 20 years to build a quality brand name, but just a handful of bad experiences can destroy it. The great entrepreneurs of our time believed this to be true. Steve Jobs, Mark Zuckerburg and Keith Merrill all bought into the concept that having a superior innovative product was not enough.
Howard Air has been awarded the 2017 Torch Award for Ethics from the Better Business Bureau serving Greater Arizona. This award honors the company's ongoing commitment to fair and honest business practices as one of the most trustworthy HVAC companies in the Phoenix area.
IT Landes Co. was recently named a 2017 recipient of the prestigious President’s Award from Carrier®, making this the company’s seventh consecutive year receiving the award.
The theory behind chat is fairly simple — make it easier for potential customers to communicate with your company, interact with a greater number of potential customers, and schedule more service calls. Though the theory of chat for your company is simple, the practice of chatting professionally is difficult to execute. So, is it worth implementing in your company? What are the costs and the benefits of chat? Should you manage chat in-house or outsource the management of chat? What’s a budget-conscious way to get started?
When it comes to forced-air zoning, the general consensus among contractors and manufacturers is that the general public is largely unaware of the benefits it provides.