The HVAC business is relatively simple. Your company’s objective is to find customers, solve their problems, and serve them in a capacity in which they will use you again in the future. Herein lies the question and the challenge: How well are you doing at retaining your customers?
Consumer comfort with high-tech toys, combined with rising energy prices, have created a good market for manufacturers of thermostats and controls. It’s a far cry from a few years ago, when too many homeowners were too willing to override the energy-saving settings on their programmable t-stats.