There has always been the belief our residential service technicians need to be as professional in appearance as possible. I stand by that, and I actually believe it to be true in all walks of life. But, recently, this definition of “professional appearance” has become a more gray area.

Contractors' workloads are increasing, and they need to hire more employees to be able to meet the needs of their customers.

Shane St. Pierre, a heating and air mechanic, was on the job at a Raleigh, N.C., apartment complex when he put himself in harm's way to help a police officer.