hese companies were successful in key moments of truth in the customer experience, including scheduling convenience, courteous and respectful service, and a likelihood the customer would recommend the contractor to family and friends.
The Owners’ Spotlight focused on senior management and featured main stage programs with a theme that carried forward from presentation to presentation.
But, for those who are not properly utilizing the time they have with their employees, holding meetings can have a negative effect on morale and productivity.
The business networking organization’s most recent meeting drew a record 467 plumbing, heating, cooling, and electrical contractors to Phoenix in September.
The Nexstar Legacy Foundation announced the winners of its 2014 scholarships for management and technicians in the plumbing, HVAC, and electrical (PHCE) service industry.
On Veterans Day, Nov. 11, 2014, Troops to Trades (www.troopstotrades.org), a nonprofit scholarship and career assistance program, will be launching an enhanced web tool designed to help contractors recruit veterans.