Your air conditioning business might be slowing down right now, so what are you doing to prepare for the next rush? I suggest you take some time to work with your team to train and help them improve their skills before heating season hits.
Westrom Software has announced the launch of new QR code equipment tracking software for service businesses, including HVAC, that is QuickBooks compatible, easy to install, and simple to use, said the company.
Bardi Mechanical, a commercial HVAC service contractor based in Atlanta, has announced the opening of a coastal region office in Savannah, Georgia, to better support clients in that area and provide HVAC solutions in both Georgia and South Carolina.
Service industry software company, My Service Depot, has announced the launch of Google Calendar integration in its Smart Service software. The company said Smart Service’s Google Calendar integration will allow service industry professionals to view their schedules and job information on the go.
A plague in the customer service aspect of most service businesses is that they are in a constant state of reacting to things that are already happening. We naturally gravitate toward putting out the fire that just popped up in front of us, which wouldn’t be a bad thing if we weren’t repeating this behavior month after month.
There has always been the belief our residential service technicians need to be as professional in appearance as possible. I stand by that, and I actually believe it to be true in all walks of life. But, recently, this definition of “professional appearance” has become a more gray area.
Field service management software ESC version 13 includes enhancements and added features to ESC desktop software and ESC Mobile for smartphones, tablets, and laptops.
ClickSoftware Technologies Ltd. announced that it has launched ClickWorkforce, a mobile workforce management application suite, on AppExchange, enabling service businesses to connect with customers, partners, and employees in the cloud.
The best way to avoid costly HVAC system repairs is to perform regular preventive work, and, while most work is best left to the professionals, some things can be performed without the assistance of a service professional.
Dexter + Chaney has announced the release of a complete cloud-based service management solution for contractors that includes features for work order management and service dispatch.