In January, more than 35 members of The Unified Group — a national association of leading independent HVAC commercial contractors in the industry — met in Scottsdale, Arizona, to share best practices, learn about new technology, and discuss company culture and employee development during the organization’s annual Service Management Forum.
Meetings can be very powerful forums for delivering important information and training to your team; however, if executed ineffectively, they can be a huge waste of time and money.
But, for those who are not properly utilizing the time they have with their employees, holding meetings can have a negative effect on morale and productivity.
Is a technician’s value based on technical skills only? The answer will depend on your experience and the pivotal events that helped to shape your career. Our industry places much emphasis on diagnostic and troubleshooting capability, whereas a customer’s perception of value may be something else altogether.