Everyone who interacts with the customer affects the customer’s experience. My sales growth will slow if I spend all my time trying to smooth out bad service.
Six keynote speakers representing a diversity of business backgrounds will share perspectives with HARDI members in December during the next edition of the trade group’s annual conference.
E-commerce continues to change the picture in HVACR wholesaling, accelerated by a pandemic-era move toward remote transactions and an ongoing generational shift in the work force.
If customers don’t trust or like a salesperson, they will buy elsewhere, whether they’re purchasing a pack of gum at a convenience store or modernizing an HVAC system.
APR Supply Co., a third-generation distributor of plumbing, HVAC, and hydronic supplies in the northeastern U.S., hosted its 20th annual buying show in Hershey, Pennsylvania, in August.