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“We put together some sections of 2 ½-inch pipe, and Joe tried to drive a nail through them with a hammer. I remember him reporting back and saying, ‘This is not your typical plastic.’”

Most employers receive regular calls from a prospective employer requesting information about a former employee. Here's how to handle them.

There are times when the attempt to do something positive can result in something unexpected. The annual increase in the number of hard-start kits being added to air conditioners is a perfect example.

A good leak detector is a big investment and one of the more important tools a tech has on the truck. One thing that I have learned is that with leak detectors care, maintenance, and testing is a huge part of finding leaks the first time.

New thermopile sensors save energy and increase safety when applied within the construction and property sectors.

One Stop Cooling studies technicians’ readings recorded on service calls. If you do the same, you might be surprised with the mistakes you find.

In this troubleshooting situation, the equipment is a gas pack that has been in service for 18 months. What is the underlying cause for the poor performance of this unit?

When threatened by a newcomer in the market and experiencing a moment of vulnerability, we have the choice to resist or compete. To complain about declining business or compete.

Anytime you can reverse the risk for a customer — that is, put it back on yourself — they at least know that they won’t have to be trapped into a bad decision.

Carbon monoxide (CO) is a deadly, colorless, odorless, poisonous gas.