Most of us believe that technical expertise is the most important factor in building a successful maintenance organization. However, we all know excellent technicians that fail in the service business. Why do they fail, or why do they fail to grow?
A project that draws water from Cayuga Lake to cool buildings at Cornell University saves major amounts of energy and pollution, but it took an arduous effort to satisfy citizens and environmentalists and get it built.
This article provides the basics on energy recovery ventilators (ERVs): what they are, what they do, how they are installed, and service recommendations.
As noted in The News’ feature article, “Finding Ways To Reduce Callback Rates,” (April 21, 2003 issue), here you can download a sample Service Callback Form, Installation Callback Form, and Installation Sales Feedback Sheet.
Bob has a buddy in the business. He recalls his long-time HVACR mentor and imagines him accompanying him as “Btu Buddy,” someone who reminds him to take time to stop and think before rushing to judgment, helping keep him on the right track.
Change of any kind scares most people. However, if you want your company to stand out, you must challenge people’s thoughts, challenge the norm, and do something different.
This article outlines the considerations involved to properly select, apply, and control fans. Emphasis is placed upon matching the fan equipment to the requirements of the system from several different perspectives.
Many business owners forget that they have two kinds of customers, internal and external. Internal customers are your employees. External customers are those who write checks for your products and services. This article discusses the similarities and differences between internal and external customer relations.
It’s a common misconception that the cooling blower speed on a residential air conditioning system should always be set to “high.” In many cases high speed for cooling will not give you the best possible performance and customer comfort.
With increasing energy costs and demand for more efficient cooling systems, the need for accurate superheat measurements has become more important. Unfortunately, some technicians have either forgotten what they were taught about superheat in school or think it’s too much trouble to perform.
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