From offering pre-project advice to cleaning up fix-it follies, weigh a few scenarios and understand the modern DIY’er when shaping a policy.

In this month’s troubleshooting situation, you are responding to a customer’s complaint that their walk-in cooler “isn’t cooling enough.”

High temperature fluctuations, foot traffic, dirt and debris, and more can wreak havoc on units, particularly if they are not well maintained.

Poor installation leads to unhappy customers and increased costs. The best solution is to correctly install the system in the first place.

Technicians should guide customers to decisions based not on the emotion of a financial moment, but on the long-term outcome of the choice.

Radiant maintenance and repairs are straightforward until it’s time to rip out the flooring because of a leak; then, it can be a catastrophe.

New technologies are making customer service, staff training, and product manufacturing and installing faster and more efficient.

Choosing the right course of action is the key to a successful and profitable repair.

Troubleshooting an air conditioning system often concerns refrigerant, airflow, and mechanical problems, either individually or in combination.

In this troubleshooting situation your customer is requesting a second opinion on a proposed repair to their air-to-air heat pump.