Is assessing customer satisfaction an example of trying to catch chickens after they’ve flown the coop? It is when the identification of opportunities to improve customer satisfaction does not combine a traditional (reactive) assessment of customer satisfaction with a non-traditional (proactive) analysis and evaluation.
During this presidential election year, politicians are debating how long American troops may be fighting wars overseas. Companies with employees on active military leave, though, need to be sure that they are complying with all the relevant legislation right now.
We can’t make other people be more considerate, helpful, honest, etc., in our personal and business lives, but consider this: If everyone were to work on himself or herself and develop these attributes, our world would be a better place. Here are some guidelines to make it happen.
A court case involving United Parcel Service (UPS) highlights the difficult situation companies
face when trying to balance their need for employee and public safety with
their legal obligations under the Americans with Disabilities Act (ADA).
Fixing “issues” and “conflicts” on computers can add up to tens of thousands of dollars lost to decreased productivity or service/repairs. Here are seven simple tips everyone could adhere to - businesses and individual computer users alike - that will keep your computers (and wallets) in tip-top shape.
On-the-job injuries can be stressful for
everyone who was involved or witnessed an accident. But no matter how upsetting
or time-consuming the situation, employers must remember to fill out the
paperwork afterwards for the Occupational Safety and Health Administration
(OSHA).
While workers’ compensation managed care is widely viewed as a means of controlling expenses, the results are sometimes quite different from what is expected. In fact, in many cases the consequences are not only unintended but also undesirable and costly to employers.
Under a new law, employers who are already covered by the Family and Medical Leave Act (50 or more employees) may need to expand their list of employees who qualify for unpaid time off, and the amount of unpaid time that employees can take off has more than doubled in some cases.
How many of the employees whom you manage are responsible for managing others? If you expect them to become as hands-on as you, you have to spend some time up front talking with each of them to prepare them.
For people who have even heard of it, “fiduciary duty” is usually a term reserved for bankers, chief financial officers, and members of boards of directors. However, all employees owe a duty of loyalty to the organizations they work for, even if they do not handle money or make major decisions.