We recently put in a bonus program to reward service techs and our sales are rising. But I'm concerned they may be out there recommending work that doesn't need to be done. Is there any way to keep them honest?
Over the last decade many businesses have made the Web a key revenue-generating channel. A natural consequence is that enormous amounts of valuable data are stored on computers, and computers tend to die from time to time. So a backup solution should be available.
Every week somebody drops the ball and leaves something undone. It's so frustrating! We talk and you'd think they'd know what to do by now, but they don't. What can I do?
A strong majority of U.S executives rate health care insurance costs as their No. 1 concern. Conditions are painful for small businesses as well as large companies. Health savings accounts (HSAs) are a way to help control these costs.
I run around all day fighting one fire after another and as a small contractor I need to do everything. By the end of the day, I know I've forgotten half of what I was supposed to be doing. Any suggestions?
This is the fourth and final article of a four-part series on selling commercial service agreements. This series is designed as a complete A-Z on how to sell and organize for commercial service agreements. This article discusses proposal writing strategies.
Our trucks are a mess! Our techs look like they slept in their uniforms! I pay for all this great marketing and tell potential customers we're better than the rest and then we show up looking like the worst. What can I do?
According to FMI, a significant percentage of contractors still do not generate the strategic results they hope for from their business development planning. Simply put, they are missing key steps of the process.
This is the third of a four-part series on selling commercial service agreements. This series is designed as a complete A-Z on how to sell and organize for commercial service agreements. This article covers profitable pricing strategies to win the business.
I grew my company to six techs and hired a service manager from another company. We've been battling for months. He acts like I work for him. Finally, he quit today and I'm relieved and afraid. What should I do?