The Dwyer Group’s chairwoman and CEO Dina Dwyer-Owens felt it was time to do a little investigative work. Underneath a black wig and lots of makeup, she went undercover, seeking entry-level employment. Her entire journey was filmed by TV crews and will be broadcast on the CBS television show “Undercover Boss.”

Over 1,700 companies have reserved more than 414,500 square feet of exhibit space at McCormick Place for the 2012 Air-Conditioning, Heating, and Refrigeration (AHR) Expo on Jan. 23 to 25, making it the largest HVACR exposition of all time.

This year marks the 10th anniversary of the AHR Expo Innovation Awards. Highlighted in this article are each of the 10 product category winners.

In addition to the 10 AHR Expo Innovation Award winners highlighted in this issue, 31 other products have been recognized with honorable mentions in the same 10 product categories. The honorable mentions are listed here.

There is a major customer service component to every refrigeration technician’s job. So how can a technician best represent his company?

Why did Schneider Electric bring 40 members of the media from the United States, Canada, and Mexico to a hotel meeting room near Chicago O’Hare Airport?

What’s responsible for Wade Helms’ positive outlook down in southern Florida?

The Evolution® 987M A unit with an AFUE of up to 97 percent is available in a new high-efficiency line of gas furnaces. The fully modulating gas furnace has load matching performance. A modulating gas valve is capable of adjusting from 40 to 100 percent of capacity.

The NEWS HVACR Directory & Source Guide is one of the industry’s most valuable resources. HVACR pros rely on it to locate products, get technical support, and discover new business opportunities.

A complete list of addresses, phone numbers, fax numbers, email and web addresses, plus contact names, products, and trade names is provided.