Contractors are constantly looking for ways to build stronger relationships with their technicians as well as train and educate their staffs. The ride-along accomplishes each of these things.
Every contractor wants a solid staff that makes them proud and profitable. In an industry with a shortage of technicians and a high turnover rate, it’s critical to hold onto quality HVAC employees for the long haul. So, how do you ensure they won’t stray to the competitor down the road? Positive reinforcement.
For good reason, HVAC contractors train their salespeople to be very observant when entering a potential customer’s home. They are instructed to look for signs of kids, pets, etc. This can lead to a conversation about IAQ or zoning as the salesperson attempts to solve problems for all residents.