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If you want your employees to step up and deliver the best service to customers, it’s time to make sure you and your employees are on the same team — that everyone is aligned and pulling in the same direction.

The riskiest move in business is ceding control to a third party. Sometimes it works out in the short term, but never without a sword of Damocles hanging over the company and its owner. Yet, many HVAC contractors sacrifice control to pursue short-term gains.

In order to keep us competitive in the residential service market, we have continually negotiated a lower wage contract for our service technicians. Unfortunately, we have found that, as of late, this lower wage level has made us susceptible to pirating of our people.

Building a profitable and successful business should be the goal of every air conditioning, heating, and refrigeration company.

While many HVAC business owners recognize the money obstacle in the sales process, they often don’t fully understand how a consumer credit program can help them increase sales.

Are customers’ expectations higher today than they were 10 years ago? What about five years ago? What about two years ago? I’m sure you would agree that customers’ expectations have risen exponentially over the past years with the growth of information gathering, smartphones, and savvy consumers.

Not all calls are created equal. Not even close. The first priority always needs to be getting the right technician to the right call.

The next time you see an employee doing something poorly, take a look in the mirror and ask yourself: Am I doing everything I can to ensure this person’s success?

Often, it boils down to a very small difference that is the tipping point in selecting one HVAC contractor over another. Here are nine ways to give your company a tipping point.

Each aspect of a business owner’s personal, business, and financial planning goals should be examined and integrated in order to support the owner’s motives and goals.