Joanna Turpin is a Senior Editor at The ACHR NEWS. She can be contacted at 248-786-1707 or joannaturpin@achrnews.com. Joanna has been with BNP Media since 1991, first heading up the company’s technical book division before moving over to The ACHR NEWS, where she frequently writes about refrigerants and commercial refrigeration. She obtained her bachelor’s degree in English from the University of Washington and worked on her master’s degree in technical communication at Eastern Michigan University.
Unfortunately, some customers can be a pain in the neck to deal with, becoming a serious drain on resources and a potential liability for word-of-mouth referrals. At what point do you let these never-satisfied customers go?
When changes occur in the HVACR industry, contractors routinely look to their trade associations for information. That has been the case with the impending phaseout of R-22 and the adoption of R-410A. Contractors have asked their associations for training on how to use the new refrigerant, as well as updates on government regulations.
Many manufacturers have had R-410A equipment available for years, and they’ve also offered training opportunities. In just a few short months, equipment containing R-22 will no longer be produced, and manufacturers want industry personnel to know that they are still providing training opportunities on R-410A.
The winds of change are blowing across the U.S., and nowhere is that more evident than in the commercial boiler market. Manufacturers have spent considerable time researching and developing new technologies in order to be able to offer cutting edge commercial boilers that feature high-efficiency performance, increased fuel savings, superior control, and low emissions.
Some heating and cooling contractors don’t buy into the current green trend, which frequently promises clear skies and verdant plains to anyone who buys the right products. But the truth is, many contractors are already a little green, even if they don’t want to admit it.
Every contractor loves the routine maintenance call that ends in a significant sale. It recently happened to Chad and Randall Scott, owners, Scott Brothers Heating and Air, Fleetwood, N.C. The difference in their situation is that comfort consultant Chris Young first sat down and explained several different heating and cooling options.
It is no surprise that swimming pools are popular in Phoenix. While cooling off and relaxing are the main advantages to owning a pool, there is now potentially another benefit to having that hole in the ground: Energy savings achieved through a renewable energy source.
Since the dawn of time, salespeople have been trying to figure out what factors make consumers part with their cash and actually buy a particular product. Is it special features? Is it price? Is it need? Is it because their next-door neighbors have it, and they want it, too? The same is true in the HVAC industry.
Credit conditions have been far from ideal for the last year or so, as both borrowing and lending have decreased due to the ailing economy. The credit crunch has been of particular concern to the HVAC industry, which relies heavily on financing in order to sell new heating and cooling systems.
Based on EPA estimates, the projected servicing needs in the United States for the air conditioning and refrigeration sector will face an imminent shortfall if the recycle and reclaim rate does not increase to 20 percent. Industry estimates for 2007 point to a reclaim rate of only 5-7 percent.