Joanna Turpin is a Senior Editor at The ACHR NEWS. She can be contacted at 248-786-1707 or joannaturpin@achrnews.com. Joanna has been with BNP Media since 1991, first heading up the company’s technical book division before moving over to The ACHR NEWS, where she frequently writes about refrigerants and commercial refrigeration. She obtained her bachelor’s degree in English from the University of Washington and worked on her master’s degree in technical communication at Eastern Michigan University.
The proliferation of gymnastics facilities has posed some interesting challenges when it comes to heating and cooling. A contractor found that by combining traditional rooftop units with fabric ductwork it was possible to keep the large space and its occupants comfortable year-round.
After years of market research, Maytag has entered the heating and cooling business under the Nordyne umbrella. Maytag hopes to capitalize on its brand name and the fact that most consumers view their products as being dependable and of high quality.
The jam-packed schedule at the Quality Service Contractors (QSC) Power Meeting XX offered something for everyone. Seminars ranged from a marketing session heavy on spreadsheets to a juggler who urged everyone to put a little more fun into their lives (and work).
The Quality Service Contractors (QSC) Power Meeting XX opened with a rousing seminar featuring networking guru Brad Hirni, who discussed the benefits of making contacts with peers at events such as this.
The pervading theme throughout Quality Service Contractors (QSC) Power Meeting XX was the benefit of having other member-contractors to contact for support and advice.
The upswing in HVACR continues in 2004, as many of the major unitary manufacturers launched a surprisingly large number of brand-new residential and light commercial air conditioning products during the first quarter of this year.
Just how far are contractors willing to go in the name of customer service? Are they willing to send somebody out at all hours of the day or night to fix a problem?
Good communication between the contractor and the customer is an integral part of providing optimal service. If customers don't properly communicate their needs, or if contractors don't understand customers' needs, there's definitely a problem.
It's not often you hear contractors gush over a training class. Over the last two years, though, people have been talking about the service classes available through International Service Leadership (ISL).
There were many different chillers and air handlers on display at the International Air-Conditioning, Heating, Refrigerating Exposition. From specialized chillers designed for the medical field to heavy-duty air handlers, a wide variety of equipment was featured.