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Joanna R. Turpin

Joanna Turpin is a Senior Editor at The ACHR NEWS. She can be contacted at 248-786-1707 or joannaturpin@achrnews.com. Joanna has been with BNP Media since 1991, first heading up the company’s technical book division before moving over to The ACHR NEWS, where she frequently writes about refrigerants and commercial refrigeration. She obtained her bachelor’s degree in English from the University of Washington and worked on her master’s degree in technical communication at Eastern Michigan University.

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ARTICLES

QSC Members Share Concerns, Give Advice

Joanna R. Turpin

May 12, 2004

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The pervading theme throughout Quality Service Contractors (QSC) Power Meeting XX was the benefit of having other member-contractors to contact for support and advice.

Joanna R. Turpin

April 22, 2004

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The upswing in HVACR continues in 2004, as many of the major unitary manufacturers launched a surprisingly large number of brand-new residential and light commercial air conditioning products during the first quarter of this year.

Joanna R. Turpin

March 23, 2004

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Just how far are contractors willing to go in the name of customer service? Are they willing to send somebody out at all hours of the day or night to fix a problem?

Joanna R. Turpin

March 23, 2004

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Good communication between the contractor and the customer is an integral part of providing optimal service. If customers don't properly communicate their needs, or if contractors don't understand customers' needs, there's definitely a problem.

Joanna R. Turpin

March 23, 2004

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It's not often you hear contractors gush over a training class. Over the last two years, though, people have been talking about the service classes available through International Service Leadership (ISL).

Joanna R. Turpin

March 4, 2004

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There were many different chillers and air handlers on display at the International Air-Conditioning, Heating, Refrigerating Exposition. From specialized chillers designed for the medical field to heavy-duty air handlers, a wide variety of equipment was featured.

Joanna R. Turpin

March 4, 2004

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Commercial boiler manufacturers displaying their wares at the 2004 International Air-Conditioning, Heating, Refrigerating Exposition had two basic themes: Offering products that are highly efficient with low nitrogen oxide (NOx) emissions.

Joanna R. Turpin

March 3, 2004

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You might be wondering, "What could possibly be new in the area of grilles, registers, and diffusers?" If you attended the 2004 International Air-Conditioning, Heating, Refrigerating Exposition, you wouldn't need to ask, as numerous manufacturers spotlighted new technologies and upgraded products.

Joanna R. Turpin

February 25, 2004

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High efficiency was the mantra for manufacturers showing their furnaces at the International Air-Conditioning, Heating, Refrigerating Exposition (AHR Expo).

Joanna R. Turpin

February 12, 2004

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Cooling towers are impressive pieces of equipment, and manufacturers brought them out in force at the 2004 International Air-Conditioning, Heating, Refrigerating Exposition.

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