As we move from one crises to the next, we’re forced to put out fires of all kinds along the way and answer to issues that occur with our employees on a daily or hourly basis. Given the circumstances, it’s very easy to get distracted from our main purpose. 

Training needs to occur at all levels of the company. It’s just as important for a comfort consultant or sales engineer to be trained on the latest technologies in the models he or she is selling as it is to train the actual installer on that equipment’s actual installation methods. 

The important thing we contractors have to remember is that not only are we helping ourselves by selling these accessories, but we are making our customers’ homes more comfortable and livable.

Contractors, please carefully look at how you do business. Please don’t resort to tactics that set our industry back to the 1950s. We are an industry that does the public a tremendous service. It’s unfair to our customers, and the industry as a whole, if we lower ourselves to these unethical sales standards.

Your company, branch, or department will achieve much more if you lead that group rather than act as its boss. A great New Year’s resolution would be to resolve to be a leader and not a boss.

Just like being thankful should be more important than Black Friday, planning for the New Year should be much more important to you than partying on New Year’s Eve. Happy holidays, everyone!

Nearly all of the causes you’ll be asked to support are worthwhile causes. It’s important for you to make wise business decisions regarding where and how to spend the funds you’ve allocated for such purposes.

A supervisor’s basic job is to ensure the work he is supervising is manufactured or installed properly to meet the specifications of the customer as efficiently as possible, and the most important skill he needs to accomplish this goal is good communication. 

Every ship must have a captain, and every business needs a leader. If you’re seeking to be a leader, or you’re searching for a leader, there are number of things to remember. 

How do you follow up on a sales presentation when the potential customer doesn’t purchase immediately? That’s the question we as HVAC contractors have been debating for a number of years.