Extreme temperatures create urgency, and that translates into more sales; either from an actual failure or from the fear that an older system may fail under the added strain.
Selling systems at a higher price point makes good sense, especially when the economy is growing, unemployment is low, and credit is readily available. Unfortunately, this has not been the case for several years.
It should be easier than ever for customers to contact us. Unfortunately, the technology designed to keep us connected can actually push customers away.
In an industry where it can be years between service calls, and replacements are 15 or more years apart, you need more than great customer service to keep customers coming back.
As you prepare for a busy winter season, you’ll start having meetings and scheduling training sessions. You do a lot to ensure you earn a decent profit, but these meetings don’t always turn out to be anything more than gripe sessions. Is there another way?