Problems usually happen when you’re too focused on the results and fail to recognize all the activities that are leading up to those results. That’s why it’s important to take the time to identify, measure, and address.

Busy season is right around the corner and you are eagerly awaiting the tidal wave of calls that are soon to roll in. So what do you do? Typically, push your team to run more calls per day, in hopes that not a single customer will slip through your fingers.