I’m sure we’ve all read studies that show fewer than 10 percent of the population sets goals, less than half of these people achieve their goals, and yet everyone believes goal setting is very important. So, why do we all agree having goals is important yet more than 90 percent of us don’t set them? 

Those who have a passion for continual improvement find answers to their problems, ongoing success, and grow their businesses. Those who are satisfied with their current levels of knowledge, expertise, and performance limit themselves, their future and the people they’re leading.

Creating a culture of teamwork is a long-term process and one of the single most important characteristics of all great service companies I’ve been around. Remember, the goal isn’t simply getting people to play on the same team — it’s helping them want to play.

How many times have you walked out of a meeting feeling everything went great and later found everyone has a different understanding of what you said? Or, maybe you walked out of a meeting feeling the message just didn’t go over as well as you’d hoped. If the answer is yes, it’s very likely you have an opportunity to improve your communication skills.

Anyone can learn from their own mistakes, but a wise man learns from the mistakes of others. Think about where you are, where you want to go, what you know, and what you don’t know.