Dylan Kurt is an editor with The ACHR News. He is an award-winning political journalist with a bachelor’s degree in Journalism from the University of Iowa. Growing up, Dylan spent a lot of time fetching tools and assisting his dad, who held professional licenses in HVAC, plumbing, electrical, and refrigeration, in whatever capacity necessary at his small plumbing and heating business.
As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.
To ensure employee happiness and a long tenure at their new company, it may be worthwhile to provide new technicians with a basic financial plan for their personal wealth.
Gen Z is looking for a stable career that doesn’t require a boatload of debt to get a foot in the door, and the HVAC industry just might be the answer.
Customers looking for increased value out of their HVAC systems will find high-end features like connectivity, greater efficiency, and more intuitive controls attractive.