To keep field service organizations profitable, it has become essential to have a flexible workforce strategy.

A few top priorities for the year ahead for service-based organizations as they continue to develop their business models, from employee experience and wellbeing to meeting cutting-edge customer demands and the important role of the service sector in meeting sustainability goals.

Elements of increased open mindedness, greater creativity and agility, a collective surrender of comfort zones, and recognition of the criticality of both people and digital tools will spur service companies forth as 2021 takes hold.

The positive value augmented reality brings to all field service industries is huge. But there are four challenges that organizations must overcome to achieve ROI from the technology.