Monetizing
social media ventures has proven to be a difficult task. With the pencil
pushers and bean counters clacking away at profit and loss sheets, justifying
the time spent on Facebook, Twitter, etc. can be next to impossible at times.
If social media success is measured by being able to point to a balance sheet
and state, “See we made a dollar,” then maybe it is time to find another
measuring stick.
The key here may not be how much money is being made, but
how much money is being saved. Take Facebook for example. Starting a company
page is free, simple, and takes a limited amount of time investment. Once
created, updates are quick and not only do they reach the actual page, but they
also reach directly into many page members’ personal e-mail boxes.
To
evaluate social media for each individual company, consider the cost of direct
communication with customers; the geographical limitations that standard
advertising programs experience, and the cost of obtaining a standard lead.
Don’t
be shy about building the company’s social audience. Maybe it’s time to ask
customers to post their experience with your company on a social media site or
comment on your page. Sales gurus have proven that sales people have to ask for
the sale, maybe it is time to ask your customers to get involved in the
conversation.
I would like to hear about your social media
successes and failures. Take a minute to write a comment and get in on the
conversation.