After countless conversations with HVACR professionals who are looking to scale, Paul Carmody has boiled down the process to a simple acronym – GLASS.

As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.

As AI continues to prove itself as more than just a fad, businesses should be harnessing its power to increase efficiencies and improve customer experiences.

In the latest episode of the NEWSMakers Podcast, Michele Windsor of Successware shares how artificial intelligence can affect the HVAC industry.

Making the jump to all digital can help you increase efficiencies and scale at a rate you may not have been able to before, getting more done with the same number of people thanks to automation.

Since software can already do so much, manufacturers at this year’s AHR Expo focused on how to expand what can be digitized and how AI can be utilized in order to save contractor’s time and simplify the process.