If you want your employees to step up and deliver the best service to customers, it’s time to make sure you and your employees are on the same team — that everyone is aligned and pulling in the same direction.

If one is stuck wondering how to get more out of employees and seeking ways to motivate them to step up and work hard while they’re at work, start by getting to know them better and learning what their real Why is.

When you visit clients, it can be tempting to strive for good service. But when you shock your clients with your higher-level Framework for Service, you’ll get more clients calling you, and you can charge more for your service.

It’s time to change how you do business. Stop making it about the sale, and stop trying to sell to your customers. Instead, take a totally different approach and start working on serving your customers. 

Gold Medal’s commitment to training and employee health and satisfaction, as well as its commitment to its customers, has earned it the 2015 Best Contractor to Work For Award for the East region.

Making sure the right employees are in place, hiring based on quality rather than need, adding value for employees by implementing merit-based programs and systems that reward them for doing great work, delegating, and clearly communicating company goals are essential parts of a successful culture. 

Mike Agugliaro, home services entrepreneur and founder of consulting company ServiceKey, has announced his new book The Secrets of Business Mastery, now available on Amazon.

Mike Agugliaro and Rob Zadotti realized something had to change. Their company was scuffling, and they were working around 80 hours per week. They’d finally had enough.