Items Tagged with 'scheduling and dispatching'

Workiz introduces an enhanced online booking feature that allows service professionals to reach more customers, book more jobs and stand out from the competition.

This service management software provides owners with a dashboard that highlights opportunities for additional revenue, gives insight into the performance of technicians and dispatchers, and shows the profitability of marketing efforts.

Not all calls are created equal. Not even close. The first priority always needs to be getting the right technician to the right call.

While often unheralded, service dispatch is undoubtedly a key cog in a successful contracting business. With the proper people and procedures in place, dispatch can become a vital part of running an efficient, profitable service department.

I need everyone to take a look at how their company dispatches calls to technicians. I’m not talking about your technology, or whatever fancy system you have come up with that includes a map to the customer, etc. I am talking about how the calls are distributed to your team.

It’s no secret today’s customers are demanding more convenience than ever before. And, as consumer expectations and technology keep shifting, HVAC contractors are seeing a rise in the importance of online scheduling.