Business Services

Marketing, business management, financial training, and a variety of information for business owners.

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The NEWSMakers Podcast: Data Driven HVAC Decisions

Kyle Gargaro

October 26, 2024

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Frank Bacchetta of Total Comfort Group talks about how his company uses data to improve the customer experience.

Software Saves Times, Improves Efficiency for HVAC Contractors

Simply automating certain aspects of day-to-day operations allows focus elsewhere

Dylan Kurt

August 12, 2024

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Contractors can get more productivity from staff by letting software take care of the small things.

2024 Dealer Design - Awards Contractor Services and Software

2024 Dealer Design Awards: Contractor Services & Software

Matt Jachman

August 1, 2024

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The gold winner can service, certify, and ship a combustion analyzer the same day it’s received.

Advancements in AI a Boon to HVAC Customer Service

New tools are helping streamline tasks for CSRs

Dylan Kurt

June 27, 2024

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As AI technology continues to advance and becomes nearly indistinguishable from a human representative, HVAC companies can use these tools to help streamline the workloads of CSRs.

2023 Dealer Design Awards - Contractor Services and Software

2023 Dealer Design Awards: Contractor Services & Software

Matt Jachman

July 31, 2023

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The Gold award goes to a new computer application designed to help technicians save time and money and provide efficient HVAC equipment installation and diagnostics.

Dave Sherry is new ServiceTitan CFO

June 1, 2023

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Sherry has held CFO positions for the past ten years. “His passion and expertise will be critical as we continue to expand our capabilities to solve the biggest pain points for contractors all across the country," said Ara Mahdessian, ServiceTitan co-founder and CEO.

Artificial Intelligence Smooths Exchanges Between HVAC Contractors and Customers

AI will not replace HVAC technicians, rather it will allow techs to better serve customers

Matt Jachman

April 7, 2023

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The AI features in communications software, such as voice-to-text and message-flagging, have made for faster, easier customer-contractor communications that are also more personalized and have less room for misunderstanding.

Four Ways Software Can Help With the Labor Shortage & How to Maximize It

Used correctly, software can increase productivity, manage labor, and boost employee retention

Hannah Belloli

March 20, 2023

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Software can increase productivity, better manage labor, encourage retention, and keep things consistent and organized. But it’s up to HVACR contractors to choose the right software and take the proper stops to implement it.

Software: Digitize, Digitize, Digitize

Software manufacturers look for more opportunities to connect, communicate

Hannah Belloli

March 17, 2023

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Since software can already do so much, manufacturers at this year’s AHR Expo focused on how to expand what can be digitized and how AI can be utilized in order to save contractor’s time and simplify the process.

2022 Dealer Design Awards - Contractor Services and Software

2022 Dealer Design Awards: Contractor Services & Software

Gold-winning app provides access to online product information

Matt Jachman

July 20, 2022

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The Contractor Services & Software category winners include an app that provides access to online product information, an app that helps contractors install and diagnose geothermal equipment, and a computer-based platform for home service businesses.

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Using AI to Increase HVAC Contracting Profits

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During this webinar, we will discuss what acidic condensate is, how it’s formed, and the damage it can cause if not properly treated—while hitting on the latest regulations that are driving the adoption of condensing technology.

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ARTICLES

The NEWSMakers Podcast: Data Driven HVAC Decisions

Software Saves Times, Improves Efficiency for HVAC Contractors

2024 Dealer Design Awards: Contractor Services & Software

Advancements in AI a Boon to HVAC Customer Service

2023 Dealer Design Awards: Contractor Services & Software

Dave Sherry is new ServiceTitan CFO

Artificial Intelligence Smooths Exchanges Between HVAC Contractors and Customers

Four Ways Software Can Help With the Labor Shortage & How to Maximize It

Software: Digitize, Digitize, Digitize

2022 Dealer Design Awards: Contractor Services & Software

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