The NEWSMakers Podcast: Data Driven HVAC Decisions

There are many different ways for HVAC contractors to acquire the data they need to better serve their customers. But Frank Bacchetta of Total Comfort Group took on the project of building their own data gathering program to help them deliver great customer service to their commercial HVAC customers.

Bacchetta stops by The ACHR NEWS podcast to discuss how they accomplished this and what it meant for his business. He also provides an outlook of the general HVAC commercial market.

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Joanna Turpin is a Senior Editor at The ACHR NEWS. She can be contacted at 248-786-1707 or joannaturpin@achrnews.com. Joanna has been with BNP Media since 1991, first heading up the company’s technical book division before moving over to The ACHR NEWS, where she frequently writes about refrigerants and commercial refrigeration. She obtained her bachelor’s degree in English from the University of Washington and worked on her master’s degree in technical communication at Eastern Michigan University.

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