We have noticed what may be an alarming trend that our number of service calls has been declining over the last four years. Internally, we have had numerous discussions regarding this situation, and I thought it might be worthwhile to share our thoughts.
Bob and Tim were on their way to a no cooling call at a residence. They were pretty sure that it was a low refrigerant call. Bob said, “I hope that we can put the last lesson into practical practice. We have gone to a great deal of trouble to understand superheat.”
In this month’s troubleshooting situation, we’re taking you to a school, but not to the equipment room of the main building. Instead, it’s a modular classroom (similar to a double-wide manufactured home) that is brand new, and employs a heating/cooling unit that mounts on one end of the building.
Bob and Tim were on their way to a “low heat” call at a residence when the dispatcher called them back and told them that the homeowner had called and explained that the furnace was hot, but the home was cold. The dispatcher had told the owner to shut the furnace off until Bob and Tim arrived.
Bob and Tim have arrived at a “no cooling” call at a commercial building location. They went first to the thermostat and noticed that the indoor fan was running, but there was no cool air coming out of the air registers.
