Bill Johnson

The first memory I have in the industry was working for my stepfather, a great man. I started at the bottom of his company and went down from there.

Bob and Tim are at a job where a technician from another company could not figure out the electrical, so he just put the panel back on the electrical compartment and left the job. It is a heat pump and the compressor wiring is all loose. They need to figure out how to wire it back and find out the problem.

Bob and Tim are at a job where a customer has damaged a refrigerant line on a heat pump. When they arrive, the line is still blowing a slight amount of vapor from the split in the line.

Bob and Tim are on a service call with an aggravated customer. The customer explained to them three different service companies had been out to her house this summer and all of them told her that she had a leak they could not find.

Bob and Tim are looking at a system that has a frozen evaporator coil. The system is in a home. They are talking about what has happened to the system and what to do about it.

Bob and Tim are on their way to a new job and discussing what the work order said. Tim tells Bob that the customer is new and the work order says the thermostat is set at 74°F while the thermometer reads 78°F, and unit is running full time. The customers are uncomfortable. 

Bob and Tim are driving to a new customer site where there is a complaint of the building not maintaining the correct temperature. The system is a 50-ton air cooled chiller mounted on the roof. The weather is very hot, 97°F, and the indoor conditions are 78°F. The thermostat is set for 75°, and it is late afternoon.