How do you know what’s the right thing to work on at the right time? You need to create a master project list. This is a giant list of all the projects and habits you need to work on at your company. Typically, when I do this work with clients, the first master project list is somewhere between 100-150 things.

Making decisions as a business owner is one of the most important things you’ll do, so it’s imperative that you step up and learn to make better decisions faster and have the confidence that those decisions will serve your company.

This article covers important parts of the process for service calls, specifically the beginning and the end.

There are four stages of customer service. Each stage corresponds to a level of service you provide your customers. Interesting to note is that each stage also corresponds to a different level of profitability generated by your business.

Putting out false and/or misleading advertising may show some short-term benefits to your company, but, in the long run, you are damaging both yourself and the industry.

If we’re going to make America great again; if we’re going to keep jobs here, we have got to teach people trades again. And we will. We will. Send your kids to trade school. Teach them a trade. If they want to go on to get a four-year degree, they can. They can pay for it with the money they earned in their trade.

If we are not trying to do our jobs to the best of our ability at all times, then exactly what are we doing? If you do have established goals in your company or goals that are set before you, are you actually trying as hard as you can to reach those goals and then sitting back and coasting for the rest of the month? Personally, I don’t see this as an option.

what if there was a way to make more money in your ACHR business without having to spend money or raise prices?

Hiring a new HVAC technician can be extremely difficult, because techs must be equipped with many skills to adequately complete the job and satisfy customers. The problem may lie in the systems you have setup for new hires.

Expertise can only come from experience. You must work in or on something long enough to learn more than the average person.