If you’re a contractor who is willing to invest in technology to add efficiency to your business, you should consider adding GPS tracking to your fleet.

Everyone seems to be so busy with jobs, family, etc. these days that what little free time they have, they certainly don’t want to spend it inside their furnaces.

There is no way to snap your fingers, say some magic words, or make a quick phone call to produce profitable work for the next day.

If you want your employees to step up and deliver the best service to customers, it’s time to make sure you and your employees are on the same team — that everyone is aligned and pulling in the same direction.

The riskiest move in business is ceding control to a third party. Sometimes it works out in the short term, but never without a sword of Damocles hanging over the company and its owner. Yet, many HVAC contractors sacrifice control to pursue short-term gains.

In order to keep us competitive in the residential service market, we have continually negotiated a lower wage contract for our service technicians. Unfortunately, we have found that, as of late, this lower wage level has made us susceptible to pirating of our people.

Not all calls are created equal. Not even close. The first priority always needs to be getting the right technician to the right call.

The next time you see an employee doing something poorly, take a look in the mirror and ask yourself: Am I doing everything I can to ensure this person’s success?

Random acts of kindness and being thoughtful to both customers and employees goes a long way in making a business successful.

If one is stuck wondering how to get more out of employees and seeking ways to motivate them to step up and work hard while they’re at work, start by getting to know them better and learning what their real Why is.