Steven Novia was a young man who was unsure which direction his career was headed in. When a friend graduated from trade school to become an HVAC technician, he decided to look into it, as well.
After six years of corporate limitations and feeling as if his work life was on auto pilot, Marcus Melrose was craving an opportunity to advance in his career.
Every contractor wants a solid staff that makes them proud and profitable. In an industry with a shortage of technicians and a high turnover rate, it’s critical to hold onto quality HVAC employees for the long haul. So, how do you ensure they won’t stray to the competitor down the road? Positive reinforcement.
Gerry Wilbern, lead service technician with Sky Heating & Air Conditioning in Portland, Oregon, is known not only for his technical prowess and troubleshooting abilities but also for his work ethic and willingness to help others, including his fellow technicians.
Jason Jinright, a service technician at One Hour Heating and Air Conditioning in Virginia Beach, Virginia, is known as a “Jack of all trades” who has a knack for fixing the problem while making customers happy.
Hamilton Sanchez, lead technician at Bowman Mechanical Services Inc. in Garner, North Carolina, is known for both his technical expertise as well as his finesse with the customers he interacts with on a daily basis.
Karl Panyko, an HVAC specialist with Samm’s Heating and Air Conditioning in Plano, Texas, has worked in the HVACR industry since 1993 and is known for his technical abilities as well as his customer service and willingness to go above and beyond his job description.