Letters From Our Readers: October 7, 2019 October 7, 2019 No Comments In the few moments we connect with the customer, it might be possible to get valuable information that they don’t even realize they are providing.Read More
Navigating Workplace Employee Disputes Tips for avoiding and addressing conflict Richard D. Alaniz October 4, 2019 No Comments Given today’s increasingly diverse workplace, an employee conflict could create potential legal liability for the employer. Read More
How to Spot a Rock Star Job Candidate What to look for in an applicant, and red flags to avoid Tracy Robinson October 2, 2019 Here are a few tips and tricks to make spotting a rock star job applicant easier.Read More
The New Flat Rate Hosts Second Annual Business Uncensored Contractors head south for growing conference Angela D. Harris October 1, 2019 No Comments The New Flat Rate staff welcomed nearly 40 percent more attendees than last year to its second annual Business Uncensored conference.Read More
Putting Yourself in the HVAC Consumer's Shoes Think of things from their perspective Will Merritt September 30, 2019 No Comments Consumers just want their A/C system fixed. It’s time to take off the contractor hat and put on the consumer hat.Read More
The Top Four Mistakes Managers Make with Customer Service Teams Avoid these common pitfalls Tracy Robinson September 25, 2019 Take a quick look: are any of these customer service mistakes occurring at your company?Read More
ACCA Announces HVAC Fall Meeting Leadership Programs Meetings to take place November 5-8 September 24, 2019 No Comments ACCA is holding two back-to-back fall meetings, bringing together contracting professionals for educational programs and networking events.Read More
The New Flat Rate Hosts Business Uncensored Conference Unveils new business tools and strategies September 23, 2019 No Comments The New Flat unveiled new business tools and strategies during its second annual business conference, Business Uncensored Profit Circle Edition.Read More
Attention to Detail is Key to Customer Service Make sure the memory customers have of you is a good one Kyle Gargaro September 23, 2019 No Comments Problems arise when you insert yourself into the situation and perform the task without knowing the protocol.Read More
Nexstar Networks Hosts Its Biggest Super Meeting Yet Nearly 900 People Attend This PHCE Networking Event September 19, 2019 No Comments Close to 900 members, vendors, and prospects recently attended Nexstar Network’s annual Super Meeting.Read More