The decision to fire or terminate an employee, especially when reluctantly made, generally creates anxiety for the employer forced to take such action.
Neighborly was named by Global Franchise as the Best Property and Home Maintenance Franchise of 2019. Neighborly President and CEO Mike Bidwell accepted the award at the International Franchise Association (IFA) Annual Convention in Las Vegas.
If marketing tells a customer why they should choose a particular service, product, or brand, then customer service is what keeps the customer coming back — or not.
Southern HVAC® Corp. named Bryan Benak chief executive officer. Prior to joining Southern HVAC, Benak served as a vice president at Service Experts LLC. Benak is looking to improve on the organization built by Mike Stucky, former CEO and 30-year veteran of the building supplies industry.
It’s the behind-the-scenes people, your defensive line, that are the linchpin of your organization. These are your owners, service managers, and warehouse managers.